TERMS & CONDITIONS

This website www.eviiq.com (the “Website”) is managed and operated by Eviiq Diamond Production L.L.C., a company registered in the United Arab Emirates (“UAE”) under commercial licence number 1087521 with tax registration number 100434228100003. Throughout the Website, the terms “we”, “us” and “our” refer to Eviiq Diamond Production L.L.C., which offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site via the online platform, you engage in our “Terms of Sale” and agree to be bound by the following general terms and conditions (together referred to as the “Terms”), including those additional terms and conditions and policies available on the Website. These Terms apply to all users of the Website, including, without limitation, users who are browsers and buyers.

Please read these Terms of Service carefully before accessing or using the Website. By accessing or using any part of the Website, you agree to be bound by these Terms of Service. Sales concluded through physical points of sale (such as our retail boutiques) or third parties (such as authorised retailers) are not subject to these Terms of Service.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page frequently for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

The United Arab Emirates is our country of domicile.

For payment purposes, Visa and Mastercard will be accepted and all payments shall be made in AED (United Arab Emirates Dirhams) only.

We will not deal with or provide any services or products to any Office of Foreign Assets Control (OFAC) sanctioned countries, in accordance with the laws of the UAE.

Minors or individuals below 18 years of age shall not use and/or register as a user of the Website and should not perform any transaction through the Website or use the Website for whatsoever purpose.

You are responsible for maintaining the confidentiality of your account.

Your use of our Website/mobile application shall be at your own risk.

Any person wishing to join our online platform should register themselves through the Website and must agree to the Terms of Sale.

The Website has the right to block any person who provides false information, whether personal or otherwise, does not make valid payments in a timely manner, or for any other reason.

We reserve the right to block or prevent any person from participating in a sale, or to cancel their orders, if they have dishonoured any of the terms of the Website or used a false credit card or account.

We have the right to amend, change or update the price of items listed without any justification.

We assume no liability for any direct sale rejected by us for any reason whatsoever. The buyer has no right to claim or ask for compensation.

In case of any technical issues or unexpected problems on the Website, we have the right to close the Website. If required, we will contact members and inform them about the event.

We have the right to amend any or all of the Terms, partially or completely, without prior notice to members of the Website.

In order to meet necessary standards and requirements from time to time, we may modify or update the Website Policies and Terms & Conditions. Buyers are encouraged to visit these sections frequently to remain aware of changes. Modifications will be effective on the day they are posted.

All personal information related to you on our online platform, provided upon registration (such as your name, email address, postal address, telephone number and various details about your company, etc.), is subject to complete privacy and will not be used without your consent in accordance with the UAE’s Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.

We may store or access some information (commonly known as a “cookie”) on your device when you access the Website or mobile application. This information facilitates your use of the Website and helps us provide the best level of service. However, you may erase or block cookies from your computer if you wish.

By using or registering on the Website and therefore accepting the Terms and Conditions, of which this Privacy Policy forms part, you consent to our collection and use of your information as set out above. If we change the Privacy Policy in any way, we will post the changes on the home page and you should check it regularly.

This Website specialises in the retail sale of jewellery, diamonds and precious-stone formations, watches, clocks and spare parts sold directly through an online platform. All prices and details are clearly displayed on the Website and shall remain available and accessible to buyers.

Payments shall be made through the payment gateway available on the Website.

We accept online payments using Visa and Mastercard credit/debit cards in AED (United Arab Emirates Dirhams).

We implement advanced security measures for the transmission of payment-card details used on the Website.

Any purchase, transaction, dispute or claim arising out of or in connection with this Website shall be governed and construed in accordance with the laws of the UAE.

Value Added Tax (VAT) of 5% will be applied to all purchases made through our Website within the UAE.

It is prohibited to use this Website for any unlawful purpose. Any individual accessing the Website shall use it in good faith and sign in with no intention of bringing harm to our goodwill or to members of the Website. We have the right to delete any uploaded content without justification. It is not permitted to use an inappropriate username or to acquire more than one membership without reporting it to Online Sales. We reserve the right to remove any or all memberships assigned to unidentified members without clarification.

We shall not be liable or responsible in any way whatsoever for any loss or damage that you incur in relation to any transaction processed or anticipated through the Website, including any services, and you shall hold us and any of our service partners harmless from all loss or damage incurred or suffered as a direct or indirect result of engaging in any transaction or orders made through the Website or its services at any given point in time.